PLANET FITNESS CANCELATION *****!! Be aware!

My girlfriend moved from town to Paarl Even though she enjoyed PF and always spoke highly of the gym se requested cancelation. The rude and uniformed call centre agent then abruptly told her she will pay the cancelation fee.

Firstly - you cannot provide the service in my town and now force me to pay a cancelation fee for a service I am not going to use!!! Thats *****!

The CPA clearly states that a 20-22 day notice must be give and that she did give. She even paid this months (july) fees and will not be using the gym.

The contact does not give claretly on fees and still of it does in some weird word of hiden sentence its bad customer service. Esspecially for someone that pay astronomous fees at your signatur gym!

I sent a mail to Mikaa’eel the club manager and await response.

Lastly I called the head office and the lady at wanders then told me they do not have the head office details as she does not speak to Them hahahaha ****!

I think Many Rivera must revise his business model To give customers the option to cancel. Even if it’s a one month penalty.