Planet fitness call centre are ***********

Hi My experience with planet fitness call centre..I called the centre and asked for my gym membership to be downgraded. I was given a price of R199 a month which is The lowest membership they offer. After speaking to the lady for 20 min we agreed and I excepted the price only to find out a week later when I called in again on the progress not only she did not even put a query to downgrade my membership she gave me all The Wrong information including the price.

I have the calls recorded aswell on my side so a lady by the name of patricia from the call centre called me last week to say it was a mistake which I am not excepting.

Planet fitness needs to be liable for what information is given over the phone. I have called the call centre a few times now with no luck. It's a complete waste of time.

I do have the calls recorded so can someone please advise me as to what actions can be taken up.

Thank you