Planet Fitness Call Center Agents are USELESS!!!

<p>PF ********** <br />I am completely disgusted with the quality of the call center. On numerous occasions I have asked to speak to a Manager and various call center agents have been very rude. On the 9th of June I spoke to "Koketso Phoshoko" and was not informed that the 1st of a month was the beginning of my 3 month cycle, i.e. I was under the impression that my 3 month cycle began on the 18th and was NOT correctly informed otherwise. Call Agent "Shermerneese" basically told me i should have looked at my contract as the call center couldn't help me. "Lungi" said I would get feedback in the next hour, this was a lie. Online complaint "PF ********** ", but completely no response. "Zanele Mpala" put me through to the branch when I said on numerous occasions that the problem was with the call center agents. Then I speak to "Belinda Ndziba" that suggested I go to a branch and listen to the call with "Koketso Phoshoko". I said did "Koketso" mention the 1st anywhere in the conversation. NO call agent can agree that I phoned in for help and I was NOT told that the 1st was the start of my 3 month cycle and then I get charged the full rate. "Belinda Ndziba" stated on record that I would get feedback within 24hrs. But as I have stated above, all planet fitness call agents have ****. I have been told repeatedly that I would get feedback and have received nothing. Instead, I have to waste money calling in each time. Repeatedly explaining the situation, **** to that I will speak to a manager and then no resolution. I am completely disgusted with how this query has been handled and now this query automatically gets closed with no resolution. The Planet Fitness Call Center is USELESS!!!!</p>