Planet fitness call center

Good day I have signed up at the Planet Fitness Gym in June 2022 and I was told it was a 1 year contract and things that was said to me and my friend upon joining was incorrect the sales person basically **** to us and I did take it up but the sales person had resigned within that same week. I now have lost my job and I cannot afford to pay this gym fee. I have tried to contact the call center yesterday and I spoke to someone by the name of author who was supposed to email me a few things and till date I haven't received a single email from him. I mae 7 calls since this morning and everytime I call and ask for him it's either his on another call or his on lunch constantly when I ask for the supervisor or manager I was told they are busy attending to another issue or they don't work in that specific department. I called the head off and I was helped by someone but I am very disappointed since the day I signed up to the gym in June 2022. It's either I'm being having issues with the gym not debiting me or I'm having issues with the gym fees being incorrect. I actually bought airtime and your call centre agents are just so unhelpful and they wasting my airtime and I'm sure planet fitness will not compansate me on my airtime that the staff had wasted and put me on hold and romosed to call me back 7 times. The person that I spoke to yesterday Author has been very very unhelpful. I need a response asap. I am also putting this up on all social media platforms as I am very unhappy I know sanlam did help me previously but not Planet Fitness.