JP
JANINE P
1 reviews | Active since Nov 2012
17 Dec 2024, 13:30
Planet Fitness - Brackenfell Shocking service
We have had issues since day 1 with Planet Fitness- Brackenfell, which was July 2023 and they take additional levies in every December and now my son that just wrote his matric has account has been cancelled without any notice - saying he is no longer in school, but they took off a debit order as well as there annual levy for him - but he is not allowed to GYM. This is the worst gym a person could ever possibly go to, absolutely, poor service and one on in the admin or accounts know what they are doing - I will definitely not be renewing the contracts we have with them.
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Planet Fitness's replyOfficial
17 Dec 2024, 20:03Good day Janine,
Thank you for reaching out. The membership is due a yearly levy either in July or in December depending on when you signed the contract.
Our senior consultant will investigate why your son's membership as cancelled and revert promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out. The membership is due a yearly levy either in July or in December depending on when you signed the contract.
Our senior consultant will investigate why your son's membership as cancelled and revert promptly.
Best regards,
Planet Fitness Team.
Planet Fitness's reply17 Dec 2024, 20:03
Official
Good day Janine,
Thank you for reaching out. The membership is due a yearly levy either in July or in December depending on when you signed the contract.
Our senior consultant will investigate why your son's membership as cancelled and revert promptly.
Best regards,
Planet Fitness Team.
Thank you for reaching out. The membership is due a yearly levy either in July or in December depending on when you signed the contract.
Our senior consultant will investigate why your son's membership as cancelled and revert promptly.
Best regards,
Planet Fitness Team.