CK
Chriselda K
1 reviews | Active since Nov 2020
27 Nov 2023, 18:56
Planet Fitness Brackenfell
Due to an error on their system they deducted the full gym fees last month and not the Vitality gym fee. I've been struggling for a month to get a refund and needless to say that I have the same problem this month. Not once has the manager made contact to let me know what is going on. VERY poor client service from the manager. For the first 3 weeks I was just told that they are awaiting feedback from the manager. Since last week, I can't get refunded before I sign the contract AGAIN but I can't sign it because of the error on the system. I've asked to talk to someone higher and simply got no feedback. Wanted to cancel the membership - no feedback. Due to this struggles, I won't recommend.
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Replies (3)0
Replies (3)
Planet Fitness's replyOfficial
06 Dec 2023, 15:09Hi,Chriselda,
Thank you for reaching out. We've sent you a private message.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've sent you a private message.
Our senior consultant will contact you as soon as possible.
Best regards.
Planet Fitness's reply06 Dec 2023, 15:09
Official
Hi,Chriselda,
Thank you for reaching out. We've sent you a private message.
Our senior consultant will contact you as soon as possible.
Best regards.
Thank you for reaching out. We've sent you a private message.
Our senior consultant will contact you as soon as possible.
Best regards.
CK
Chriselda K's updateReviewer Update
30 Jan 2024, 12:20I'm still struggling (for 4 months now) to have this sorted.
Really the worst of the worst. I don't regret anything as much as I regret the day I've joined Planet fitness.
Just the same excuses over and over. It is as clear as daylight that Planet Fitness are NOT willing to fix their mistakes. The least you can do is to provide me the full refund of the money you've taken incorrectly from my account as well as providing me with the opportunity to cancel my contract without a cancelation fee because this is just absurd and totally unacceptable. You can't do business like this!
I'm tired of arguing and getting nowhere.
You owe me a refund amount of R6698.00 that was deducted incorrectly these past 4 months but are only offering me a refund of R849 (which is only for 1 month for one person).
The management in the branch are not prepared to deal with the incompetence in the branch as they are not taking the calls when I'm phoning in to try and resolve the matter.
Really the worst of the worst. I don't regret anything as much as I regret the day I've joined Planet fitness.
Just the same excuses over and over. It is as clear as daylight that Planet Fitness are NOT willing to fix their mistakes. The least you can do is to provide me the full refund of the money you've taken incorrectly from my account as well as providing me with the opportunity to cancel my contract without a cancelation fee because this is just absurd and totally unacceptable. You can't do business like this!
I'm tired of arguing and getting nowhere.
You owe me a refund amount of R6698.00 that was deducted incorrectly these past 4 months but are only offering me a refund of R849 (which is only for 1 month for one person).
The management in the branch are not prepared to deal with the incompetence in the branch as they are not taking the calls when I'm phoning in to try and resolve the matter.
CK
Chriselda K's update30 Jan 2024, 12:20
Reviewer Update
I'm still struggling (for 4 months now) to have this sorted.
Really the worst of the worst. I don't regret anything as much as I regret the day I've joined Planet fitness.
Just the same excuses over and over. It is as clear as daylight that Planet Fitness are NOT willing to fix their mistakes. The least you can do is to provide me the full refund of the money you've taken incorrectly from my account as well as providing me with the opportunity to cancel my contract without a cancelation fee because this is just absurd and totally unacceptable. You can't do business like this!
I'm tired of arguing and getting nowhere.
You owe me a refund amount of R6698.00 that was deducted incorrectly these past 4 months but are only offering me a refund of R849 (which is only for 1 month for one person).
The management in the branch are not prepared to deal with the incompetence in the branch as they are not taking the calls when I'm phoning in to try and resolve the matter.
Really the worst of the worst. I don't regret anything as much as I regret the day I've joined Planet fitness.
Just the same excuses over and over. It is as clear as daylight that Planet Fitness are NOT willing to fix their mistakes. The least you can do is to provide me the full refund of the money you've taken incorrectly from my account as well as providing me with the opportunity to cancel my contract without a cancelation fee because this is just absurd and totally unacceptable. You can't do business like this!
I'm tired of arguing and getting nowhere.
You owe me a refund amount of R6698.00 that was deducted incorrectly these past 4 months but are only offering me a refund of R849 (which is only for 1 month for one person).
The management in the branch are not prepared to deal with the incompetence in the branch as they are not taking the calls when I'm phoning in to try and resolve the matter.
CK
Chriselda K's updateReviewer Update
07 Feb 2024, 11:23Good day,
I would like to follow up on my case please?
According to my last phone call I would have received feedback by Monday but haven't heard anything back yet?
I would like to follow up on my case please?
According to my last phone call I would have received feedback by Monday but haven't heard anything back yet?
CK
Chriselda K's update07 Feb 2024, 11:23
Reviewer Update
Good day,
I would like to follow up on my case please?
According to my last phone call I would have received feedback by Monday but haven't heard anything back yet?
I would like to follow up on my case please?
According to my last phone call I would have received feedback by Monday but haven't heard anything back yet?