LL
Lebogang L

1 reviews | Active since Mar 2009

24 May 2016, 08:47

Planet Fitness Bills me and sent me to their Debt collectors Excalibir YEARS after i Cancelled Contract

<p>Good Day</p> <p>i cancelled my contract with planet fitness on the 4th of February via a written email as per advise copying both braches that i used to gym at which is Montana and Lynwood. i went to lynwood branch and they refered me to montana branch where i opened my membership. thereafter that i moved to cape town. after that i received emails from planet fitness debt collectors and i ALWAYS tell them that i cancelled my membership and i should not be billed nor submitted to recoveries, then its quiet then months later same thing from planet fitness comes up and i attach the proof they need to see that im telling the truth and cancelled but still today nothing still. now i dont want to sound rude but i refuse to pay for something that i cancelled and dont use years ago and over above that be wrongfully listed for it even after many attemts to correc SIYA and Planet Fitness for THEIR mistake.</p> <p> </p> <p>i urge you to please put a stop to this as i cannot tolerate being sent emails with an amount that increases many time and nothing is done about it even after i have provided all the proof and physically went to cancel my contract.</p> <p> </p> <p>it ends now</p> <p>fix this and if i get listed i will sue for wrongful blacklisting and that will not be nice on planet fitness side</p> <p>email sent by ***</p> <p>Excalibur or SIYA Ref nr ***</p> <p>My ref no MON_LES0033</p> <p>***</p> <p>regards</p> <p>Lebo</p> <p> </p>

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Replies (2)
Planet Fitness
Planet Fitness's reply24 May 2016, 13:11
Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

LL
Lebogang L's update26 May 2016, 08:39
Reviewer Update
Hi thanks to Pauline Makhubela i received prompt response from Planet Fitness and my issue was resolved and account closed as it should have been. i also received an apology which is at the end of the day what counts as i went through countless calls with debt collectors regarding this matter. thank you Lebo