Planet Fitness Bedfordview theft

<p>I was gyming at Planet Fitness Bedfordview on the 10 March 2017 at 7pm when my phone was ****** from the free weight section. Upon reporting the theft to the manager Nompilo, she allowed me to review the CCTV footage of the section where the phone was ******. The CCTV footage clearly indicated that the cleaner Sthembile had taken the phone after sassing out the area to see if anyone was watching. He purposely rolled a dumbbell that was racked to the area where the phone was located, and cautiously picked the phone up when picking up the weight that he had rolled. I confronted him asking him to please return the phone but he insisted he had not picked up the phone even the there is evidence on the footage clearly showing he picked up the phone. The receptionist called the manager Shaun who refused to speak to me. The following I returned to Planet Fitness to get Sthembiles ID number to report the case to the SAPS. He refused to give me his ID number or surname, which I then called the Police to come assist with the case report at the gym. The police told Nompilo to show them the CCTV footage, however she refused. We then called Shaun for assistance and he very rudely refused for the police to view the footage prompting that it was after office hours and I needed to come back on Monday to deal with this. The police insisted to Shaun that the cameras are there for the client’s protection and Shaun imp**** that the cameras are there for his protection. </p> <p> </p> <p>This is utterly disgusting and I felt like I was the ******** in the matter because of the way the Planet Fitness staff treated me and my situation. Surely the gym should be a safe environment however now I feel my safety has been violated since Sthembile escorted two other gentlemen to come and intimidate me by sitting in reception and staring me down. How can the gym allow for two strangers and non-members to gain access to the gym and intimidate clients who have had a cellphone ****** from client by an employee of the gym? They are protecting a ******** above a paying client who is using the gym under the pretenses of a safe environment.</p> <p> </p> <p>I am disgusted about the service of the so called Managers of the gym that are meant to assist clients. </p>