NG
Nadine G

1 reviews | Active since Feb 2021

30 Jul 2025, 17:58

Planet fitness bedfordview disgrace

I'm actually highly disgusted in the planet fitness bedfordview division because I signed up paid an activation got a tag went to gym and 2 months into sign up I get asked with the phone call to pay in a R1000 so that I can be switched over to the Sanlam activation which I had already started paying sanlam because of my agreement in signing up with the gym in the first place therefore having Sanlam eality and Sanlam policy already. In the eginning of me signing up nothing was discussed in writing neither with a verbal agreement that there would be an additional R1000 asked for down the line 2 months into the contract at the beginning of June 2025. The gym continues to send me sms's about making payment urgently and continues to debit my account a few times in a month all after I have explicitly stated I did pay activation on sign up and I did become a member with sanlam reality and and policy so everything was above board and up to scratch and accordingly as agreed upon with the consultant Maureen....I am highly ****ed off because not only have they f*d up my name for my bank, but they dashed any hopes of a lifeline I so desperately need after losing a parent and circumstances that are appalling in anyones life unfortunately all took place at once. Needless to say, I will not give a scent to planet fitness bedfordview and I will not entertain their bull**** so you better remove me off your debit order list because I refuse to be kind out of a R1000 I don't have for activation I had already paid. At R150 offered and agreed to by Maureen. Another thing while I'm on this bandwagon... the manager approaching me in a change room asking me if I had been smoking in the toilet. I am 40 years old not 4 years old not 14 years old what a f*ing insult. Would I really be wanting to get caught smoking in a gym when I'm going there to be healthier and not stupid? So thank you planet fitness for tarnishing any dream I had that boot camp was fulfilling.

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Replies (2)
Planet Fitness
Planet Fitness's reply31 Jul 2025, 09:11
Official
Hi Nadine, 

Thank you for your message. We're truly sorry to hear about your experience and the frustration caused. Your concerns regarding the Sanlam activation fee, ongoing debits, and your interaction at the club are being taken very seriously. 
We’ve escalated this matter to our senior team for urgent review, and someone will be in touch with you shortly to resolve this. 

We sincerely apologise for the inconvenience and distress caused. 

Kind regards, 
The Planet Fitness Team. 💙 
NG
Nadine G's update01 Mar 2026, 11:56
Reviewer Update
Planet fitness are still trying to{ debit me and sending me emails from Excalibur. How do you expect me to pay for a service that I have not been allowed to use. If I was allowed to go through the turnstile and access the facility of the gym I would maybe understand but the incessant attempts to take money from me and to send me messages constantly for owing...THERE IS NO OWING! Maureen at Bedfordview **** about the initiation cost! You have RUINED MY GOOD ACCOUNT RUNNING...how do you make up for that?!