Planet Fitness bad services

Good day.

I have pre-signed up for a contract at planet fitness for the new branch opening at the mall@carnival brakpan. I have signed up at the Edgars by the Planet Fitness employee named Terence where he told us the branch will open on the 15th of July 2018. Now as we are starting to ask questions they cant give me a precise date when the gym will actually open. I had to pay a R100 tag fee and after phoning for +- a month now each and every time they say that the systems are offline told by the benoni branch as and Terrence working there.There are no form of communication and keeping us up to date about our enquiries.Terence promises to phone back and he never does. If their systems are really offline how could they even logged me in as a member. Each and every time I ask for my tag they promise next week or tuesday or friday. The branch is not even open yet and now that I want to cancel my contract they want to charge me R2000. On their site they provide different info to customers example saying they dont know how much the fees are but how could they sign is up then?. I have proof of communication where Terrence says it opens 15July2018 and that their systems are still offline. I have been phoning their centers for 2 days now and an no one answers.I feel that it is unfair of them to expect us to pay our gym fees if the gym is not even near finished. As told by benoni branch they are going to start deducting our fees as from 1st of July 2018. I dont want to pay for services that I cant even make use of.