Planet Fitness BAD Service

I recently opened a membership with planet fitness, I was then offered a free day pass. A few days later I decided to cancel my membership, I was given a customer service helpline which put me on hold for the longest time then the following day I managed to contact their customer care line, however I was told how can I cancel my membership with you. Please note I was assisted by one of their your employees, Tinashe Sande. I was told that I'm going to get a free day pass, he told me the contract I signed I can cancel anytime as I told him I won't be able to access the gym from where I live. From the customer care line, I was told I can only cancel after 12 months, I wasn't informed about that. I'm upset about this because I only accessed the gym once to use the day pass. I am not happy about the service I was offered, I must now pay for what I I'm not going to use. Their employer didn't care to explain the contract, he just said yes to whatever I asked. I can't afford to pay the gym even if I'm not going to use it! They requested my ID number and till this day they haven't even contacted me.