JB
Jolene B
1 reviews | Active since Jun 2021
07 May 2026, 06:00
Planet fitness bad customer service
Can someone on a national level please contact me. Having trouble for a month now to get my daughters account sorted as they never linked her account to Sanlam Reality. Worst experience ever! I even get told by them that HR has to have a hearing first with the sales person. Why would someone share this type of information that is to be private!!
Helpful (0)
Replies (4)0
Replies (4)
Planet Fitness's replyOfficial
07 May 2026, 17:01Hi Jolene,
Thank you for bringing this to our attention. We’re sorry for the inconvenience and understand your frustration regarding the delay and account linking issue. We will arrange for someone from the relevant department to contact you and provide an update on the status of your case as soon as possible.
Thank you for your patience and understanding!
The Planet Fitness Team.
Thank you for bringing this to our attention. We’re sorry for the inconvenience and understand your frustration regarding the delay and account linking issue. We will arrange for someone from the relevant department to contact you and provide an update on the status of your case as soon as possible.
Thank you for your patience and understanding!
The Planet Fitness Team.
Planet Fitness's reply07 May 2026, 17:01
Official
Hi Jolene,
Thank you for bringing this to our attention. We’re sorry for the inconvenience and understand your frustration regarding the delay and account linking issue. We will arrange for someone from the relevant department to contact you and provide an update on the status of your case as soon as possible.
Thank you for your patience and understanding!
The Planet Fitness Team.
Thank you for bringing this to our attention. We’re sorry for the inconvenience and understand your frustration regarding the delay and account linking issue. We will arrange for someone from the relevant department to contact you and provide an update on the status of your case as soon as possible.
Thank you for your patience and understanding!
The Planet Fitness Team.
JB
Jolene B's updateReviewer Update
11 May 2026, 18:20Hello Planet Fitness, any feedback?????
JB
Jolene B's update11 May 2026, 18:20
Reviewer Update
Hello Planet Fitness, any feedback?????
JB
Jolene B's updateReviewer Update
18 May 2026, 18:53Hello Erica,
I am beyond furious with PF. We are the clients, and we are treated this badly. My daughter's account is STILL not fixed. How long does PF need to correct something that was your mistake? In a couple of weeks' time this will be 2 months!!!!!! You said her tag is good, over the weekend she went back and it is still not working. what the hell!!!!!!!!!!!!!!!!!!!!!!! I have reported this matter to the NCC, contact me for the reference number. this is just ridiculous. I will not recommend PF to anyone. I will ask NCC for assistance to get out of this contract as clearly you do not care about clients.
I am beyond furious with PF. We are the clients, and we are treated this badly. My daughter's account is STILL not fixed. How long does PF need to correct something that was your mistake? In a couple of weeks' time this will be 2 months!!!!!! You said her tag is good, over the weekend she went back and it is still not working. what the hell!!!!!!!!!!!!!!!!!!!!!!! I have reported this matter to the NCC, contact me for the reference number. this is just ridiculous. I will not recommend PF to anyone. I will ask NCC for assistance to get out of this contract as clearly you do not care about clients.
JB
Jolene B's update18 May 2026, 18:53
Reviewer Update
Hello Erica,
I am beyond furious with PF. We are the clients, and we are treated this badly. My daughter's account is STILL not fixed. How long does PF need to correct something that was your mistake? In a couple of weeks' time this will be 2 months!!!!!! You said her tag is good, over the weekend she went back and it is still not working. what the hell!!!!!!!!!!!!!!!!!!!!!!! I have reported this matter to the NCC, contact me for the reference number. this is just ridiculous. I will not recommend PF to anyone. I will ask NCC for assistance to get out of this contract as clearly you do not care about clients.
I am beyond furious with PF. We are the clients, and we are treated this badly. My daughter's account is STILL not fixed. How long does PF need to correct something that was your mistake? In a couple of weeks' time this will be 2 months!!!!!! You said her tag is good, over the weekend she went back and it is still not working. what the hell!!!!!!!!!!!!!!!!!!!!!!! I have reported this matter to the NCC, contact me for the reference number. this is just ridiculous. I will not recommend PF to anyone. I will ask NCC for assistance to get out of this contract as clearly you do not care about clients.
JB
Jolene B's updateReviewer Update
19 May 2026, 18:30No answer and my daughters account still not fixed, this is pathetic. For the potential new clients wanting to join PF please make sure you know what you are getting yourself into.
JB
Jolene B's update19 May 2026, 18:30
Reviewer Update
No answer and my daughters account still not fixed, this is pathetic. For the potential new clients wanting to join PF please make sure you know what you are getting yourself into.