Planet Fitness bad customer experience and service *******

<p>I joined Planet Fitness Rosebank in 20 September 2016 and was allocated a personal trainer who they knew that he has resigned(Tumi) finishing 30 September who ****** me by accepting an amount of R3600 but didnot commit in the training sessions that I already paid. I raised the concern with Planet Fitness management and they promise to assist however there were no communications afterwards. <strong>On October 20th I finished the first 16 attendance sessions to receive a promotional Bag; I consulted the reception consultants to request the bags I was then told the the Bags are out of stock and nobody ever contacted me when new stock arrived and up until todayI still haven't received the bag. I then requested a cancellation for the membership hence I experiences bad customer service. In Jan I received a renewal fee charge after 4 months of joining them and it was than I further went to my bank to request a reserval. Today I got an sms saying they have handed me over to lawyers. Can someone from Planet Fitnes advise on this matter and cancel this membership.</strong></p> <p> </p> <p><strong>Regards</strong></p> <p> </p> <p><strong>Lulama Ntwanambi</strong></p> <p><strong> ********** </strong></p>