1 reviews | Active since Dec 2019
Planet Fitness at it once again .... ***********
Stay away from Planet Fitness!!
The customer service Centre is absolutely pathetic!!
I enquired regarding my membership about two weeks ago, and what would happen to my membership seeing that the gyms were closed for 5 months and my contract was due to expire end of August 2020. My email to them was merely an inquiry with regards to how my contract with them will work and when it will expire NO WHERE DID I REQUEST A CANCELATION OF THE CONTRACT!! I merely stated In my email that due to previous issues regarding my membership which resulted in me having to refer them to the consumer goods and services ombudsman after they refused to downgrade my membership and kept debiting the wrong amount for 4 months, I do not want to continue with my contract after it EXPIRES!!!!! Not only did it take them two weeks to get back to me and give me some sort of reply, I eventually received a call on Saturday 05/09/2020, after the branch manager asked them to please call me and provide me with an answer.
I confirmed with the agent that my contract would expire in January 2021, whereby she sent me an email confirming such.
Yesterday I received a missed call, and two emails confirming the cancelation of my contract and that I owe them R 1198, which I have to pay within 24 hrs??????
I will not be paying the cancelation fee as that it was NOT my request for them to cancel it.
Maybe the call center should catch a ****** wake up and communicate amongst each other.
I WILL TAKE this to the consumer goods and services Ombudsman, I suppose you get what you pay for hey??
Do not sign up with them …. Before you do … refer to halo peter reviews, it will make you think twice.
Please let me have your details so that I can get someone to contact you regarding this
Please let me have your details so that I can get someone to contact you regarding this
I do understand that COVID has placed a strain on all health centers and their staff, and therefore I inquired how the process would work and when my contract would expire, in a decision to commit to my contract and keep track of my payments until it expires and not to prematurely cancel, as I am sure a lot of people have to do due to financial constraints.
I will however remove all negative comments, as members of the public should be allowed to make their own decisions, however I would never refer any family or friend.
I thank you for taking the time to answer my review, and for your assistance in the matter, hopefully it will spill over to other staff members!!
Kind Regards,
I do understand that COVID has placed a strain on all health centers and their staff, and therefore I inquired how the process would work and when my contract would expire, in a decision to commit to my contract and keep track of my payments until it expires and not to prematurely cancel, as I am sure a lot of people have to do due to financial constraints.
I will however remove all negative comments, as members of the public should be allowed to make their own decisions, however I would never refer any family or friend.
I thank you for taking the time to answer my review, and for your assistance in the matter, hopefully it will spill over to other staff members!!
Kind Regards,