Planet fitness are disgusting and cold amidst a pandemic. Story by a Frontliner

I am a Molecular Scientist, conducting covid testing for a well known laboratory. I have been working 12 hour shifts, including weekends, including multiple shift changes between day and night since March 2020 when we began researching Covid-19. Planet fitness reopened after the lockdown and started charging their monthly fee once again. I decided to cancel my contract, as i could not attend gym, due to my direct exposure to the virus on a daily basis and my extended work hours. When i say direct contact, i mean exactly that, i am extracting the DNA /RNA from the patients swab. I contacted the gym via telephone and they refused to cancel my contract, they insisted on freezing my account. I then sent an email with an attached authorization letter from my company stating my position. They emailed me back, TELLING me (not advising me) that I have to pay 3000 to cancel my contract and if I do not pay via eft by month end, they would debit my account for 3000. I understand I signed a contract but this is due to a pandemic and I am literally sacrificing myself and family to test patients for Covid 12 hours a day. Why should I pay every month if I cannot attend gym. If they adhered to good customer service measures, they would have at least sent an email giving me options such as selling the contract to a new member or freezing without interest or excess fees to my account. We are living in a time, where regular rules and procedures are not an option. The gyms policies should accommodate these times not bully someone into paying a lump sum of 3000. Disgusting. Show some sympathy for us Frontline workers. We don't have the choices you have! We don't live by the same rules! We are working our butts off, traumatised, not eating properly, weakened and drained. Planet fitness is a terrible company. At least have the decency to give me an option, give me a dam phone call at least. When I threatened to forward the query to my attorney, they sent an email stating my query is officially closed. What does that even mean? Pick up the phone *****s and talk to your customers.