1 reviews | Active since Nov 2012
Planet Fitness are a bunch of *******
I took out a paid up contract in Centurion in February 2013. Was sold by a consultant (Proud) who mentioned to me it is a 36 month contract. After just a year my tag no longer worked. After a few days they resolved the issue and I had been told it was captured as a 12 month contract. Recently I joined Virgin active and called *** to cancel my PF contract. I was told that there was a refund due. Yesterday I was informed that my contract was actually a 24 month contract and that no refund was due. How can 1 contract which I was sold as being a 26 month contract have so many different terms according to the situation?? I call it theft!!. To me it feels as my contract was updated to suite them and when I cancelled it conveniently became a 24 month contract.<br> All calls I made should be on record and be used as proof of what I was told.
We thank you for contacting us with regards to your query.
Please be advised the membership you took out was a 24 month expiry membership. This means after the months is up the membership automatically cancelled as per the agreement.
We have no record of a cancellation prior to this and membership was not a 12 month membership at any point.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness
We thank you for contacting us with regards to your query.
Please be advised the membership you took out was a 24 month expiry membership. This means after the months is up the membership automatically cancelled as per the agreement.
We have no record of a cancellation prior to this and membership was not a 12 month membership at any point.
Should you require further clarity or assistance kindly contact our customer care line.
Yours In Fitness