Planet fitness and ************ behavior

I don’t usually do this on Social media but need to warn people about planet fitness gym!

Is there anyone who cares enough Planet Fitness to help me!

I’ve exhausted every option available to me at this stage through the wanderers gym employees.

I’ve taken time off from my job to meet with the people in person as they don’t answer their phones!

Planet fitness have been ************ in and amongst other things, just a few pointers...

1. My contract was changed without my knowledge and when I enquired they advised that they were sorry and I was expected to accept this.

2. The monthly premium is a little like roulette as I never know what amount will be debited. I’ve been told that January’s debit is going to be just shy of a thousand Rand and they can’t help me.

3. I’ve been fighting for refunds and been told they’ve been made but unfortunately no proof of refund can be provided

4. After much challenge I got a copy of the statement reflecting every debit that has come off my account, it appears that I’m due a fair amount in refunds as the debits have been as and when they’ve felt it right to debit the agreed and contracted amount, alternatively 3 times the correct monthly premium

5.Planet faintness employee “A” advised that he’d help me by being honest and that I was to be thankful for his act of honesty (I thought this was fundamentally part of being human and not one of the few employees who offered such luxuries to me as the consumer)

6. The “IT” issues are blamed for the incorrect debits and when I ask to sit and discuss I’m Told it’s not possible

7. I referred 3 people to the gym and was promised 3 free months and when I enquired the then manager advised that it was before his time and thus it was bad luck for me, well as luck would have it at the time of this message he appears to have left.

8. One of he three above referrals discovered in month 14 that when he cancelled that planet fitness wanted to penalize him, the salesperson has tampered with the contract and changed the 12 to 24 month contract (thankfully the member had the original contract)

9. I’ve now been told that if I don’t sign up for the next year in which penalties will be imposed upon cancelling my current contract will be cancelled.

10. The month to month benefit doesn’t apply despite my having been at the gym for well over a year.

11. I was strongly encouraged to sign the new contract that had by FNB account details user a standard bank headed section (I didn’t know that the banks were one in the same)

12. The sales head couldn’t understand why I wasn’t prepared to sign the new contract committing me to a year longer after I advised that I was not comfortable signing the blank contract with regards to premium that would be payable.

13. Prior to doing this I tried to connect with the ceo on LinkedIn, I had no luck and thus my desperate attempts

14. The “regional manager A” advised that I must go to the ombudsman “if it would make me feel better”

15. I have done what my contract requires and I am still not certain of what debit will come off soon

16. I spoke to a call centre agent who had little to no knowledge on the workings of the contract and then after I asked to see what contract they had on record for me, I was sent @solindao petrus mo***engs contract and personal information, how unprofessional.

Are we living in an age where service delivery and honesty are a luxury?

Please can someone who cares enough and can actually sign off with official authority contact me urgently.