Planet Fitness and Overdue Accounts

Disgruntled

I opened a contract with Planet Fitness Soneike in 2015, I fell ill and did not make payment for 2 or 3 months. I went into default with payments and the account was handed over to Saya Recoveries. From 2016 to 2019 I battled with Saya that eventually stopped replying to me. Saya sent me personal information from other accounts with ID numbers during the correspondence period. The consultants were always on a "tea break" when I called in. Every few months I would get a call with a new consultant telling me I owed money, when I said my account was being addressed by a different agent,then they would never call back. When I requested cancelation of my contract in 2017, no further correspondence was provided. I made payments and cancelled the debit order as there was not clear communication as to where my money was being Paid to and for how long I had to pay. No letter was sent to me stating that I owed Planet Fitness, or that I was handed over or that the account was still active. I was ignored by the Debt collection agency and avoided by Saya management (I have email proof). In December periods every year Saya Recoveries ran competitions to clear debt, which I found was unusual and suspicious. I was contacted in this week by a new agency, stating that they calling in regards to debt owed to Planet Fitness (7 years later). I proceeded to explain that my debt was past the prescribed period and I will obtain legal advise as it is old debt. I was under the impression that my contract was handed over to Saya and the contract was canceled due to me defaulting years ago. I had a feeling to contact Planet Fitness and query as to whether I still had a contract where a very rude agent proceeded to raise his voice after every question I had via call. Please extract that recorded call and deal with that agent because he was unprofessional and I am very dissapointed in my questions not being properly addressed. As per the agent my contract was only cancelled in September 2020 which also doesn't make sense as it was a 2 year contract. As a customer I learnt that the customer is not always right when you go into arrears and you are exposed to the terrible and rude side of owing money to a business. I will be seeking legal council with regards to my account. This entire experience with Planet Fitness has been quiet terrible as there has been no communication at all. I was discouraged and disappointed yesterday based on that interaction with the Planet Fitness consultant.