MM
Motshidisi M

1 reviews | Active since Sept 2023

06 Jun 2025, 05:36

Planet fitness and landau sammers

This is the worst gym company ever I have been with them for 3 years and cancelled my contract which was in arrears and I was handed over to Landau collections in March and I managed to pay once at landau thereafter I was sent a link by planet fitness to pay and I paid the outstanding balance in April although their Landau people are still saying that I owe them and they want proof of oayment which they received but they are still not clearing me…There’s clearly no communication between planet fitness and Landau collections..they are just here to **** us

0
Replies (2)
Planet Fitness
Planet Fitness's reply13 Jul 2025, 12:47
Official
Hi Motshisi, 
Thank you for reaching out and bringing this matter to our attention. 
We sincerely apologise for the frustration and confusion you've experienced regarding your membership cancellation and the payment process with Landau Collections. We understand how concerning and inconvenient this situation must be for you. 
Please be assured that we are urgently investigating the matter to ensure it is resolved as quickly and accurately as possible. 
We appreciate your patience and will be in touch shortly with feedback and the next steps. 
 
The Planet Fitness Team.

MM
Motshidisi M's update18 Jul 2025, 09:08
Reviewer Update
Landau is still calling me whearas I paid you and “will be in contact shortly” it’s clear that your “shortly” is weeks if not months