Planet Fitness and Landau colluding to milk customers

I am disappointed at how Planet Fitness (PF) handle matters. I called in October 2019 requesting a freeze on my account as I was no longer employed. On October 24, I was sent an email confirming that my query had been closed and that my account was frozen for 6 months. Meaning to say I was only going to resume normal payments in May 2020. I was wrongly charged a normal subscription of R499 in Dec 2019, which I reversed as it was against our agreement. I also reversed a few R125 as they were taken from my account without the normal Planet Fitness code, and I thought someone was *****ing from me. I had a call with one of their consultants in December 2019 about the R125 reversal, and I explained that I did not know it was PF. I also asked why I was charged R499, and she said that it was a mistake and it was going to be rectified. In January, I was charged another R499 which I reversed as it contravened our agreement.

A few months down the line, I was shocked when I got calls and summons from Landau demanding that I pay monies I owed PF through them. I explained what I have explained above and told them that I did not believe I owed PF and that if I was owing, I was expecting PF to call me or email me reminding me or asking me to pay. If I had not paid then, it would be logical for PF to hand over my account to Landau.

I find the handing over of my account to Landau by PF to have been done in bad faith, as it was based on a mistake I believe PF made, which contravened our agreement of freezing my account. I find Landau's behavior ********* and profit-oriented as I asked them to seek clarity from PF as to how this money am said to be owing came about, and I never got a response from them to this day but letters of demands with a growing bill. I believe it was my right as a customer to be given a good explanation regarding my account. This right either PF or Landau deprived me.