Planet Fitness and Landau Attorneys

It’s disappointing to see PLANET FITNESS not responding to calls or emails during COVID Lockdown even though some of their staff are likely working and yet they have been available to unleash their lawyers LANDAU ATTORNEYS with cell *** ***; *** to the very clients they will need support from after lockdown. There is currently no Planet Customer Service responders during lock down (*** *** as per their website contacts https://www.planetfitness.co.za/platinum-sandton/ ) to resolve payment issues (or cancel membership). This is not the normal Planet behaviour I’d grown accustomed to over the past 8 years. Wouldn't customer service be the last staff member to stand down during a crisis as communication to members is critically important to maintain a positive future relationship. I updated my banking details to Planet in March and have tracking number PF***, this has been communicated to Landau and after several attempts phoning and emailing Planet I’ve received no response, nor a response from my emails to Landau whom thereafter sent numerous threatening messages accusing me of not answering their calls when they hadn’t called me. Now Landau is threatening a Summons. Planet, you’ve lost my support for future business and it’s also possible that you couldn’t care less, one less fish on the ocean. BEWARE to others; Landau appears to be doing as they please, they've not responded to any of my emails and when I call they say they will return communication which hasn't happened. Best wait until end of lock down and sort out directly with Planet, for all I know LANDAU may not even be Planet's legitimate legal representative.