planet fitness

In january 23 called to cancel my membership - was called back by zandile retention dept to offer 50% of for jan and feb whilst checking if there was a cheaper option, no specials were available hence i asked to proceed with the cancellation only for my tag to be blocked due to fees outstanding on following up i was told i am liable for the balance and to date zandile has not responded to my emails or phone call - @Planet fitness when people want to cancel just let them