CD
Charmaine D
1 reviews | Active since Sept 2022
04 Jul 2025, 12:05
Planet Fitness *******
Firstly they do not give you a copy of the contract, they do not tell you that the contract must be cancelled with the call centre a month before the ending of the contract and then they try to exploit you in paying double for the fees and your tag is cancelled and you cannot use the facilities. Poor sales pitch as no information is given regarding cancelation process and they stall to give you the contract which still not received even after cencelation
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Replies (1)Planet Fitness's replyOfficial
11 Jul 2025, 14:20Hi Charmaine,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience you've experienced. A member of our team will be in contact with you shortly to assist and resolve the matter.
The Planet Fitness Team 💙
Planet Fitness's reply11 Jul 2025, 14:20
Official
Hi Charmaine,
Thank you for reaching out and bringing this to our attention. We sincerely apologise for the inconvenience you've experienced. A member of our team will be in contact with you shortly to assist and resolve the matter.
The Planet Fitness Team 💙
