CP
Carien P

1 reviews | Active since Sept 2022

15 Feb 2024, 10:55

PLANET FITNESS A DISGRACE!!!!!!!!!!!!!!!!!!!!!!!!!

I took out a gym membership for my sons and the salesman told us it is a blacktag and both my sons can attend for R399 p.m. 6 months into the contract, they suddenly advised us that as my one son is under 128, he has to have his own membership (additional R299 ) and he cannot go with his brother. All attempts to rectify this has been in vain "as they fired the salesman who sold us the contract). No after the year has passed and the contract came to an end, we tried to cancel the contract. I cannot cancel the contract as my oldest son is over 128: he has to do it. I finally got him to send nd e-mail and membership was cancelled. Then one of their agents phoned my son!!!!! Told him they will freeze his membership for 2 months to enable him to make sure he really wants to cancel. But Thulani from Planet fitness also told my son that I can call them if we are sure. My son has never dealt with salesman before and gym membership salesman are shrew!! I pay the debitorder!!!! Now when I called them, they say the freezing of the membership is in place and low behold: ONLY MY SON CAN CALL THEM AGAIN TO GO AHEAD WITH THE CANCELLATION!!! They are ******s and ****s and I cannot believe that there is nothing in this country that can keep these gyms in check. WHATEVER YOU DO, JUST DON'T JOIN!! They will suck you dry before you are able to cancel your membership!!!

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Replies (2)
CP
Carien P's update15 Feb 2024, 11:05
Reviewer Update
Oh yes, and now, because the freezing of the contract was agreed to by my son (remember Thulani told him if we are not happy, the cancellation will stand and I can just let them know), the cancellation is now processed as a new cancellation and will only be cancelled at the end of March 2024!!!!! *****S!!!!!!

CP
Carien P's update15 Feb 2024, 12:11
Reviewer Update
Ha Ha Ha. Thank you for reaching out!!! You are ridiculous sharks!!! Your consultants are sharks, trained by management to behave as such. Your consultant will once again tell me that my son need to contact you, which he has done and now he was told that with this freezing of the contract, the cancellation which was done in time, was cancelled and we will have to pay for another month as you are now only processing the cancellation.