PLANET FITNESS, A CUSTOMER SERVICE DISASTER.

The most unhelpful, don't care, time thieving, ***********, pass-the-buck fitness company in the country. Inconsistent, and super unsatisfying bunch of people in the country. I have 2 memberships and they cannot change a debit order, cabnnot even give me a membership number. The call centre agents drop the calls when questions are off their script. One cannot speak to a supervisor and the staff can hardly understand english let alone afrikaans. They have no admin staff in their clubs and really could not care one bit about the customer's needs. I have called 6 times with a total calling time of nearly 35 minutes and still no joy. Direct debits go off my account, memberships get upgraded without consent and then they tell me the direct debit has failed. They failed. One can also not cancel a contract unless you pay a fee. They charge you double in December for club upgrades even though the offending club still does not have a Wattbike and is only 8 months old. HORRIBLE EXPERIENCE. I DONT EVEN KNOW IF THIS WILL WORK.