Planet Fitness a ****

Good day Can you please assist as I've been treated unfairly by Planet Fitness. Mid September I went to planet fitness to join the Gym under Vitality and I spoke to Mondli and Cristopher they told me that i Can join and convert to Vitality on 01 October 2025 by Paying 500 and come october i was told that I need to Pay 1099 which i didnt have and i kept on complaining about the this issue and i said they should cancel it and start a new one wrong information was given to me by their consultant and they refused. Now I'm getting calls from collection agent advising that i should pay areas which is unfair since i havent used their equipment due to the mondli problem. please find an attached complain below ***InboxSearch for all messages with label InboxRemove label Inbox from this conversation Linda Mashinini <***>Oct 16, 2024, 3:38 PM to compliance Good day Can you please assist with my membership. I went to planet fitness to inquire and spoke to Mondli and Christopher and i advised them that i want to join under vitality and my vitality will be active eff 01/10/2024 and they advised that there no worries i can join now and get 1 month free and this month i can convert my gym to vitality by paying R500 which was the reason i join Planet fitness, Forward to this month when i want to convert my gym membership to vitality im being told to pay R1099 which i was not aware of. Can you please assist or cancel my gym membership based of misleading information Regards Linda Mashinini*** Linda Mashinini <***>Oct 16, 2024, 3:39 PM to cgm.sandton Linda Mashinini <***>Oct 24, 2024, 6:01 PM to Customerservice, Vitalityinfo Good day Can you please assist with below email as I’ve been query about the wrong information that I was given at planet fitness the Mac that I will pay 500 to convert my gym membership to vitality by a sales consultant after I clearly stated that my vitality will commence on 01 October 2024 now I’ve been trying to convert my gym membership to vitality and it’s been a bad experience and a huge hustle. Because I never budgeted 1100 and the branch keeps on blaming vitality and vitality didn’t give me that information. So can you please activate my vitality gym membership and debit the 500 and convert my membership eff 01 October or cancel the membership I’ll go and join virgin active Customer Service <***>Oct 25, 2024, 10:55 AM to me

Dear Linda Mashinini, Your reference number is: PFQ-255314. We have tried to call you to no avail. You may contact us using the below mediums of communication for assistance with your membership: Contact number: ***. Email: *** . You can also request for a call back on the Planet Fitness website Website: www.planetfitness.co.za to chat to an agent via the Whatsapp channel ( *** ) . Yours in HealthPlanet FitnessFrom: Linda Mashinini <***>Sent: 24 October 2024 16:10Subject: Fwd: ***CC:***UTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. Good day Can you please assist with below email as I’ve been query about the wrong information that I was given at planet fitness the Mac that I will pay 500 to convert my gym membership to vitality by a sales consultant after I clearly stated that my vitality will commence on 01 October 2024 now I’ve been trying to convert my gym membership to vitality and it’s been a bad experience and a huge hustle. Because I never budgeted 1100 and the branch keeps on blaming vitality and vitality didn’t give me that information. So can you please activate my vitality gym membership and debit the 500 and convert my membership eff 01 October or cancel the membership I’ll go and join virgin active

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