KM
Kgomotso M

1 reviews | Active since Apr 2025

15 Apr 2025, 14:49

Planet Fitness

Planet Fitness gave me 2 different inaccurate arrears amount of which I disagree with (Very unprofessional), they failed to record my cancelation request in December 2024, they failed to investigate my complaint regarding the cancelation, they handed me over to debt collectors without notice, without trying to establish what went wrong with my debit orders, their debt recoveries are threatening to have this on my credit score, and I feel my query was poorly managed, dismissed, and they gave me unprofessional, unfair, poor service.

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Replies (1)
Planet Fitness
Planet Fitness's reply16 Apr 2025, 15:14
Official
Good day, Kgomotso, 
 
Thank you for your message, and we sincerely apologise for the frustration caused. 
We've escalated your concerns for urgent review and will be in touch shortly to ensure a fair resolution. 
We appreciate your patience and the opportunity to make this right. 

Best regards,
 Planet Fitness Team.