Planet fitness

I am extremely disappointed with the shocking level of service from Planet Fitness at Centurion, Heuweloord.

I joined on 23 March 2026 and, due to an unexpected job relocation to another province just a few days later, I have only used the gym once. I sent a cancellation request on 2 April 2026 and received nothing but an automated response no actual assistance from any human being. Since then, I have made multiple calls with no success. Over the long weekend, no one could assist me. On Tuesday, I called again and was promised a callback, which never happened. After that, my calls were simply ignored. This is completely unacceptable and unprofessional. Yesterday (Wednesday), I even went to the gym in person to get assistance cancelling. Instead of helping me, I was told to send an email and was given a receptionist’s email address. I emailed immediately while I was there and, unsurprisingly, I am still being ignored with zero response.What makes this even more frustrating is that when they want people to sign up and join, they are very quick, responsive, and helpful. But the moment you need assistance or want to cancel, suddenly no one is available and you are ignored completely. This is beyond frustrating. I have made every effort to cancel, yet your team continues to delay and avoid assisting me. It honestly feels like a deliberate tactic to run down the clock so you can later try to charge me some ridiculous cancellation fee which I will absolutely not be paying.Your service is disorganised, unresponsive, and frankly disrespectful to customers. No one takes accountability, and getting basic assistance feels impossible. Cancel my membership immediately and stop any further billing. Confirm this in writing without any more delays. I will not continue chasing a company that clearly does not care about its customers.