Planet fitness

<p>We done a cancellation payment in October 2016.two debit orders have since come off. I have sent eight emails with not one person getting back to me. I called this morning only to be given the incorrect email to send proof of payment to, even although my account has been closed????? Called back to get correct email address to have the call ended, called back again to be put on hold for ten minutes with not one agent asking if I would like to continue holding or if someone could call me back. Called for the third time and held on for a further five minutes. Shocking service, as per usual in South Africa. </p>