LN
LUMKA N

1 reviews | Active since Jul 2017

28 Oct 2020, 09:31

Planet fitness

Signed up with Plantfitness early 2017 at Centurion Gate after 3 months I learned that the consultant registered me to 2 clubs without my knowledge when I queried they told me that I must read my contract next time there was no solution to it I wanted to cancel the membership for the other Club they told me to pay cancellation fee for something that was activated without my consent. There was no solution instead I got handed over. The same consultant got fired for ***** he was taking money from clients. Worst mistake I paid attorney fees signed up again on a 12 month contract which was suppose to end in Feb this year to my knowledge. Planet fitness started to debit again this month without my consent when I queried Zandile Mzimba who was very rude told me am on a month to month to contract again this was not communicated with me and I learned that I have been handed over again. I haven't recieved any communication from them no SMS's or emails to inform me of my on going contract and my handover status only yesterday when I queried I was told to go back and read my contract. Planet fitness **** clients to benefit their salaries after you have signed you are good as just a number to them. This seems to be the thing with these gym companies. There's no transparency you want one thing they sign u up for additional that will benefit them.

0
Replies (1)
Planet Fitness
Planet Fitness's reply30 Oct 2020, 15:13
Official
Please email me with all your details and I will escalate this and  get someone to contact you to resolve this for your. ***