Planet Fitness

Planet Fitness was running a Black Friday special, end of November 2023. The deal was for 6 months for only R99. per month, no joining or pro rata fees. I enquired about cost for my son to use the facilities at the Planet Fitness gym during his 2 weeks visit in December 2023. The consultant explained to me the 6 months special deal @ R99 per month. I informed the consultant numerous times that I was not interested to join the gym myself, but that I wanted to treat my son during his 2 weeks visit in December 2023. I was assured by the consultant that it would be better for me to take the R99 a month deal for six months to enable my son to use the facilities at the gym on the buddy system. I was assured several times that after the six months I could decide to go on or end the deal after six months with a 20-day prior written notice, i.e. 1/12/2023 to 31/05/2024. No long-term contract was discussed nor presented by any Planet Fitness consultant, nor did I sign any contracts. I signed on their tablet to confirm my bank details for the debit order @ R99 per month. I was informed that I had to go to the Planet Fitness gym to pay and to receive my gym tag. At the gym I signed a addendum form for the Buddy system to enable my son to enjoy the facilities at the gym during his visit.

An amount of R198 was deducted from my account at the end of December and on 25/01/2024. On enquiring about the amount, I was informed that the contract was for 22 months with an extra R99 a month. A 22-month contract was never discussed with me, and I was not informed about it. After my telephone enquiry, I send Planet fitness a mail to inform them that I did not sign on a 22-month contract and that the debit order must be for R99 a month. I received a copy of a contract that was never discussed, nor seen or signed by me, where my signature was copied and pasted on without my consent. I received a mail from their customer services informing me that I am liable for Settlement fee amount of R2392 to be paid within the next 24 hours or that settlement fee amount will be debited from my bank account on debit order if they do not receive the EFT Payment. Planet Fitness has also placed a debi check on my bank account for different amounts and has also presented several debit orders with different amounts that was declined and incurred excessive bank cost. Furthermore, I have lodged a complaint to the Goods and Services ombudsman. They just forwarded my complaint to Planet Fitness customer service, and I have received several responses from Planet Fitness customer with different accumulating settlement amounts. I only signed in to the gym once and that was to sign my son in as a visitor. I have not attended any classes / sessions at Planet Fitness gym, nor have I used any of their facilities. I have honoured my six months deal of R99 per month as was the arrangement. Is there anybody that I can contact to assist me with this *******ion.