PF*** - Debit ORDER twice off with 2 different debit orders - Planet Fitness Olympus

This is my third attempt to get someone to respond to this matter.

I emailed the so called "Customer service" department 3 times, with no response from them at all.

What an unpleasant experience it was to join Planet fitness Olympus _Bruce_ was the sales person, not one of the promises made was kept.

Today I saw my monthly debit order was deducted the 28th of February R399.60 as well as 2 March 2020.

I contacted Planet Fitness Olympus, spoke to a Dameon @ 08:15 today, to which he assured me he will give feedback before 10:00. So did 10:00 come and go, I then phoned again 10:30 to which he then again assured me to give feedback before 11:00, yet again NO FEEDBACK was received.

I then phoned again 12:15, to which Melissa answered, I asked to speak to the Manager but was informed he is “BUSY”. She then phoned you – the call center - to which you rep**** that the 2 debit orders was deducted because of Feb and then March. I explained that “Bruce” said the 1st installment will be deducted the 1st of March.

I am furious – R400 is a lot of money and I want it to be paid back as soon as possible.

I spoke to the Sales Manager on 4th of March "Conrad" which answered that it is not only ME that have this problem this month. You do you explain this? Fix the problem and stop ignoring it.

Bruce from Planet Fitness Olympus phoned me on Thursday 6 March assuring me the money will be paid back, again empty promises. I need my money paid back into my account urgently. This is unbelievable, take and take and *****.