PF after service / call centre - TERRIBLE

<p>Hi,</p> <p> </p> <p>i recently called through the customer care line to cancel my gym contract with planet fitness due to the insane increase of gym fees , and to top it all i was not even notified of this increase in fees as i paid my 1 year contract upfront , normally i would recieve an email telling me about annual fees that will be charged but this time no such luck , over R450 was debited off my account without any knowledge as to why a debit order even went through. When i called the call centrew to cancel my contract they can see i was not notified as to when my contract will go from month to month and how much i would be charged , or that i was to pay ANOTHER service fee in the same month, i called them twice to ask about my refund and still no feedback , every call reference that has been given to me was closed within 20 mins after my call was logged. </p> <p>a motnh later and still NO feedback and NO refund !!!!! </p>