Pending Cancelation

If there was an option to rate Planet Fitness no star at all I would honestly. After months of backhand forth I requested for my membership to be canceled in February/March this year. I was told there was cancelation fee that was needed to be paid through Landau Attorneys which was paid in March and proof of payment was sent. Suddenly I start being debited again months later, I follow up on this issue and I'm told the cancelation was never done. The agent I spoke to mentioned seeing the proof of payment on record for the cancelation fee yet it hasn't been done to date. I have called in numerous times, emailed several times with no responses over the past two months. When I call in I'm told that Anthea from their debt department is handling the matter, weeks later and still nothing. I've spoken to various agents who give me the "manager is not on the floor" line everytime I request to speak to one and for the matter to be a escalated. This matter is a nuisance to me now to say the least. Planet Fitness has very poor customer service and terrible SLAs of they have any in place. When I speak to the agents at Landau they too can't say when Planet Fitness will get back to them. All the time and money I've spent on phone calls is so frustrating and upsetting. I understand why they've been rated so low, it seems like the reviews are all somehow the same. They have no sense of urgency at all, all they want is to keep deducting money from people's accounts.