Penalizing clients

After being a client of planet fitness for 4 years, I moved my membership from Moreletapark to Centurion gate. I enquired what the price will be at the new club and they informed me it would be R650. When my first debit order for the new gym went of they took R785 from my account. I phoned the call centre to enquire about the price difference. The informed me it is because my contract ended ( which I was never informed about) and that I was now on a month to month contract which increases by 10% each year. And if I want to have a fixed membership again I will have to cancel to my current contract and reapply for a new contract which will have an activation fee of another R350.

It is an extremely sad thing that being a loyal customer to a Fitness club like planet fitness has no perks for their clients, but instead you get penalized for it. Instead of being able to just renew your contract you have to be charged extra in ever which way they can.

In my opinion this is extremely disappointing and sad