Payment Not necessary

I had an existing contract with Planet Fitness when I moved from my previous medical aid to Momentum in October 2015.<br> <br> Subsequently I wanted to move my Planet Fitness contract over to the Momentum Multiply option to enjoy the benefits of the relaxed monthly fees.<br> <br> I went in to the Hennopspark branch and the agent told me that I needed to pay a cancellation fee of +/- R1800.00 to cancel my previous contract before they could activate the Multiply contract - which I did then and there via Debit Card.<br> <br> During a recent interaction with a Momentum agent they informed me that this was not credible - that the agent was supposed to change my membership at no charge - as this was a standing arrangement between Momentum and Planet Fitness.<br> <br> I find this ******ion of clients not privy to this information and feel I should be reimbursed for this unnecessary payment as soon as possible.