TS
Thato S

1 reviews | Active since Aug 2021

01 May 2025, 11:08

Payment issues by Planet Fitness

I recently relocated from Cape Town to Gauteng. Upon arriving in Gauteng I made my way to Planet Fitness Fourways to make it my home gym. I had to call a consultant from the gym and then pay a R200 fee for simply moving gyms. Prior to this, I had to change my Discovery details at the Plattekloof branch and to my surprise, even though my contract was due to end in June of 2025, it was extended without my knowledge - keep in mind that that was just because I updated my medical aid details! If that wasn't enough, this franchise's incompetency appalled me even more. On Tuesday I received a text that my debit order was returned by my bank. Consequently, on Tuesday at 16:40 I received a call asking me when I'd make a payment. Upon investigation, I realized that even though I changed my home gyms due to relocation, my previous gym took my money and not the current one. The call was about asking me when I'd make a payment, to which of course I retaliated because their *********** workforce has caused this to happen! They can sort it out themselves on how to get the money from the previous gym (it is one franchise after all). It's utterly disgusting to be so money hungry that they make me pay for a club that I don't even utilize anymore due to relocation (keep in mind that that was not even discussed with me prior to all of this happening). Whether it's R3.00 or R300, I will definitely not be making additional payments when it's clear that the error is on their side!

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