Pay Back The Money !!!!!!!!!!!

Hello Peter,

I currently have a contract with Planet Fitness, since May 2018 and it was stipulated in the contract that the black tag is free of charge, but since I have entered into the agreement, I have been charged for the subscription and the black tag. I contacted Planet Fitness and advised them of the additional charge that was not part of the agreement, they accepted my call and advised me that this matter will be escalated. I also mentioned this to the Branch manager, Justin at Ruimsig branch, and he also contacted the call center as per procedure, which also ended up as a dead end, as nothing was done about it. I contacted the call center numerous times, and every time they have a different excuse with no resolution. Since May 2018 up to date end February 2019 - The cost is R162.00 per month that has occurred over 11 months, adding it up and still not resolved, is a total of R1782.00, which I have not been credited . I have been more than patient with them to resolve the problem, but this service is ridiculous, and unacceptable. I recommend that future contract holders must read and stipulate what is charged for, and just be aware of the "hidden" not so hidden charges as it should be for free as per my contract. The department that handles the contracts for Planet Fitness should read what was stipulated in contracts, when entering specifications in the system. Clearly when this is entered correctly it would not take a year to resolve.