Pathetic service,bulling,unathorized debit others

I have been with planet fitness for more than 15 years and truth be told i have had more issues with their customer service than the branch itself.However since Covid19 they have gone from worse to absolute pathetic.I am absolutely desappointed by level of professionalism with planet fitness call centre and service.I wrote an email enquiring about why was i debited twice an amount if R849 on the 16th Nov 2020 from my annual subscription of R245.I have asked the call centre for prove of sms or telephone call where i was advised when the gym will open and secondly of why i am being debited twice and why R849?

I still don't have an answer to that question and i also over and above call centre complain i wrote my complain with the gym itself and no one has bothered to call me.

When i asked the customer service agent when they phoned me in Nov for so called overdue amount.I asked her how did planet fitness inform their members of the opening and as per Covid19 situation going back to the gym is still optional.She said i quote that they called, sms and emailed their members of which i told her i did not receive any of the above she than said that The President announced to the nation of the gym opening.My question was at what point did planet fitness inform me as a member?

I will like ti cancel this membership and get my refund.

I indicated this in Nov 2020 since i got no answers and today i got a message that i was handed over to attorneys and also they debited my account again of R299.

At what point does planetfitness see this as ********** and a bridge of contract.

What a shame for a gym that claims they will always be in touch and serve with pride so claims the CEO Manny Revira but they can't even give me a call or resolve this issue.

But they are quick to debit.