1 reviews | Active since Dec 2023
Pathetic Service - Planet Fitness, Ruimsig
So I shared my story on 26 December 2023:
Unacceptable Service - Planet Fitness, Ruimsig I'm so incredibly disappointed in Planet Fitness - Ruimsig/Roodepoort. I've had problems from the first day. Firstly, my first payment should have been debited on 25 November 2023 as discussed. Through the month of November, I had trouble logging into the gym every time, because of a payment that I wasn't informed of. The 25th of November came and they debited my account for my membership fee and the payment that I wasn't informed of. I addressed it with Natasha, and she said she'd look into it. She didn't come back to me, I had to follow up with her. She gave me attitude. She didn't give me feedback even after I asked a couple times. She treated me as if I made the mistake even though I have proof of everything. I had to reverse the payment on my side, they didn't put any effort into helping me after they said they will get it sorted out. After a long struggle I had to pay the membership fee plus a fee because of the reversed payment and I sent proof of payment to Natasha. On the 23rd of December my account was debited for my membership plus the amount that I already paid and sent proof of payment. I asked them to sort it out because I'm incurring unnecessary costs. It's completely unacceptable. I would never recommend Planet Fitness to anyone. For the next 6 months, I unfortunately cannot open any accounts as this damaged my credit record.
I received an answer from them on 30 December 2023:
Hi, nicole, Thank you for bringing this to our attention. We've escalated a ticket on your behalf. Our senior consultant will contact you as soon as possible. Best regards.
I have followed up on 3 January 2024 and on 8 January 2024 and I still haven't received any answer or solution.
I'm honestly sick and tired of them. Even Natasha at Planet Fitness hasn't solved anything even though I've been in contact with her. Communication there is pathetic. I would've never joined Planet Fitness if I knew how pathetic the service is.
Planet Fitness, this is unacceptable!!!
Please sort this out ASAP!
We sincerely apologize for the inconvenience and frustration you've experienced with our Ruimsig branch. We understand the gravity of the situation and regret any lapses in our service.
We have thoroughly investigated your case and acknowledge the errors in payment processing and the subsequent lack of communication.
We have expedited the resolution process, and our senior consultant will reach out to you promptly to address your concerns and find a comprehensive solution.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Best regards.
We sincerely apologize for the inconvenience and frustration you've experienced with our Ruimsig branch. We understand the gravity of the situation and regret any lapses in our service.
We have thoroughly investigated your case and acknowledge the errors in payment processing and the subsequent lack of communication.
We have expedited the resolution process, and our senior consultant will reach out to you promptly to address your concerns and find a comprehensive solution.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
Best regards.