Pathetic service & no end of frustration

In May we all signed up to Planet Fitness as a family. My husband has had never ending trouble with his membership. He has now paid 5 months fees, emailed, phoned and sent all proof to the useless service centre numerous times. He has not been able to enter the gym for the last four months as the system has not been updated accordingly. He has been blocked and no one at your call centre seem to be competent enough to be able to resolve this issue.

This is extremely frustrating to pay every month and not able to use the facilities. So paid, had no end of frustration and unable to train due to your pathetic service.

How many more months does this need to continue. When a new debit order is completed the back office staff are extremely efficient, but unable to resolve any other queries.