Pathetic Service. Misrepresentation. Potential ***** and ****.

Pathetic service. There was an issue with my account that I've asked them to resolve on many occasions. They did not load my membership correctly and have been charging me more than double the fee we agreed on. If your representatives were honest and transparent with me, this agreement would never have been signed. This constitutes material misrepresentation and a failure to act in good faith, in breach of the Consumer Protection Act.

They did not accurately give me the terms of agreement. They leave me on hold, want to charge me more fees for cancellation without refunding me, debit my account after I asked multiple times for them not to.

On top of all of this, I refused to collect my tag until this issue is resolved. Now its at a point where they haven't fixed it for months, they debit me over R1000 since November 2025. A total of R6894 to be precise that I had to pay to a gym that I have not trained at once. I refuse to collect a membership tag and train at a place that will not rectify their error and refund me.

They can check their system and see I have not ever tagged in that place. Knowing there's an issue, they still choose to continue to debit my account.

I have a good history with them. I used to train at the branch in Illovo side next to the Discovery Soccer Park with no issues, and was at Planet Platinum in Sandton also with no issues. But this Morningside branch has the most shocking service I've ever seen.

I'm not new to this industry and have tried out multiple gyms (Virgin Active, Gym Company, Moove, etc.) also with no issues. This is the first time I took it upon myself to actually write a bad review of any place because it's now gotten to a point where I had enough and am just losing money for nothing.

As a person with experience in running multiple businesses and prioritising customer service, this tells me that they simply do not care to take the little extra steps for a good client experience.

I do hope someone in charge sees this and at least attempts to rectify this.