Pathetic Service from Call Centre Supervisor (Lungi Mbatha)

I took out vitality so that my gym installment would drop in price, this was done with Sales Consultant by the name of Given. This gentleman never informed me that my membership would be extended by 12 months, so basically I was misinformed on a product and forced to sign a document.

Long story short, I then raised my concern to the manager of Wanderers branch and the consultant and they in that meeting promised me they would cancel the membership as they agree that I was misinformed,this was beginning of 2020.

I then called these 2 employees (Given & Thomas) of which I Recorded both calls and they clearly say they remember me and recall saying they would cancel the contract.

I passed this information to the call Centre supervisor (Lungi Mbatha) and even with the proof of the employees saying they would cancel Contract Mr Lungi just simply did not give a **** about me and all he said was "sorry nothing I can do, please pay the amount due"

These people are more than pathetic, and I will expose them so that nobody get in touch with them and goes through the pathetic service I went through.