Pathetic Service / ********** debit order runs

This Review is intended for the Planet Fitness Group Holistically = seemingly without Integrity / Nil good working practices / Nil oversight / affording clearly dishonest transactions to be initiated.

Who gets a Christmas present like this?

After joining at The Marc, I posted a sterling review of The MARC, subsequently after I went to the Wanderers Club I felt compelled and brought my concerns to the attention of the Planet Fitness Call Centre (see response below assuring me of cut premiums which NEVER happened (R799 debited in November!) until today!

My Membership was cancelled upon my insistence given my utter disappointment and POOR Service received after I had spoken to Mike Hewan. I contacted Mike on 30 November, after a R799.00 Debit order went through (despite the cut premium assurance & in writing) I was prompted to contact Mike Hewan (Marketing Director of Planet Fitness) whom I met at the CHOC foundation / spinathon @ Melrose Arch.

25/12/2022 I had a DOUBLE Debit Order go through for BOTH the full Premium R799.00 as WELL as the discounted premium R399.00 = R1 198.50!

"Dear Steven Musiker, Your reference number is PF*** Thank you for taking my call and apologies for the inconvinience caused by our Wanderers Club. You are offered a 50% discount off your premiums to pay R399.50 for 25/10/2022 and 25/11/2022. If this issue is not sorted within this 2 months please email back or contact ***Yours in Health Planet Fitness Retention Team Zandile Mzimba"

02/12/2022 "Steven It is unfortunate that you left us, but we would love for you to return. Our service offering continues to increase and improve and we don’t want you to miss out as we continue to evolve with new and exciting developments in our clubs. Remember you have 30 days to reactivate your cancelled policy at no extra cost, and another 60 days to re-join our fitness family on a new membership without any joining fees. Alternatively, visit our Medical and Retail Partner websites to find out if you can continue to enjoy the benefits we have on offer:"