Pathetic service

Planet Fitness your customer service is pathetic. And your staff do not know how to follow up with member queries. I've had a query outstanding with you guys from before the 24th of August I called the call centre and the gym on a number of occasions but no one bothered to get back to me. From the get go I mentioned that I am a Discovery Vitality member but your *********** staff signed me up as a normal member where I am paying 699 instead of 199. I came to the gym the first time to sign up... After the first deduction I called and queried and got told to come in and sign another document and still this hasn't been to resolved and Im being told that I need to come in and sign another document how many times do you guys expect me to sign documents. After more than 8 months of trying to resolve this query I got no joy... Maybe Discovery Vitality or Hello Peter South Africa can assist with this. Or can someone point me in the right direction. To date no one has gotten back to me.