Pathetic service by Planet Fitness

<p>Good day,</p> <p><br />I placed an official complaint to Planet Fitness, and after 2 weeks, I have not received any feedback whatsoever. <br /><br />It is not two seperate issues that I have, unacceptable service, even by South African standards. FOUR months after I renewed my contract, and still issue after issue...</p> <p> </p> <p>Firstly, after my previous Planet Fitness contract expired, I renewed my contract on 2016/04/22 at club Moreleta Park and renewed all my personal information, including that I switched banks. After the first month the debit order did not go through- upon an inquiry, Planet fitness informed me that my banking details was not changed. I asked how to proceed and filled in the required form. The following month the same thing happened and again. I have now filled in three debit order change forms, and still nothing changed.</p> <p> </p> <p>After this frustrating process, I phoned my bank and made an inquiry regarding the debit order, informing me that no request for a debit order was received from Planet Fitness.</p> <p> </p> <p>On the 21st of July 2016, I received and call from a credit recovery agency regarding this, and the process to proceed.</p> <p> </p> <p>This is unacceptable. After being a loyal member for the previous three year, doing my part in<br />following up on this matter and filling in endless numbers of forms and being hand over to employees at Moreleta Park, I regard this matter as an act of defamation, and also unacceptable as it affects my credit record, as well as extra charges being charged for failing debit orders and unpaid accounts. THIS IS UNACCEPTABLE.<br /><br />On the 28th of July 2016 finally a debit order has been set, so I can pay my account. However, on the 1st of August 2016 another debit order has been set. Thus, there are now two debit orders for my account. As it took FOUR months to get a propper response from Planet Fitness to correctly setup something as simple as a debit order, how long will it take them to fix the new issue??? I assume I will be paying two debit orders, as there are NO service from them.<br /><br />This is beyond pathetic... Unacceptable!!!</p>