Pathetic service at planet fitness Midlands and the call centre

I am highly frustrated!!!!! I signed a contract on the 28th of Feb I cancelled on the 1st of March. I was told that I was going to be paid back and as per the cooling off period of 5 days all money was to be refunded as I paid 2 months in advance!!!! 15 days was how long it was going to take for payment to be made I phoned after 21 days still no payment!!!!! They keep telling me Friday I will get paid no one even logged a refund and the staff are unhelpful and very rude!!! I I wait on the line 20 min for someone to answer my call when they do they put me on hold again I used over 200 minutes I want this to be refunded and my money. The manager is always to busy to answer a call today is the 8th of April!!!! I have to be calling them they keep saying they will call me with feedback but I get nothing I am highly highly frustrated!!!!!!!!!!!!! I want someone to call me back and I want to be refunded for everything I am working and don't have time to constantly be waiting for someone to damn answer a call and give me the same lame excuse bac****!