Pathetic service

In January I went to the planet fitness in Newtown to cancel my membership due to me working from home and haven't been to gym since lockdown. They told me that my contact ends in February. On the 10th March I visited the branch again to make surer that the membership is cancelled, they made me speak to the call center and the lady I spoke to said that it wasn't cancelled and that she will activate cancelation and will terminate end April. I find this very disappointing that I know have to pay notice which means an extra two months for services which I haven't been using and it's not my fault that it wasn't cancelled when I visited the branch in January. I refuse to pay for the months mentioned as I took time to go to the branch in January and the staff didn't do what they had to do. If this is the way of making money off clients by misleading them, it's *********. The person who enrolled me to planet fitness was there in January when I went to cancel and yesterday he was the one who made me speak to call centre. I demand that my account be cancelled immediately and no deductions should be taken off my bank account. Is it not enough that I paid for the whole year while while not using your services? Mxm. This is just disgusting coz no one even bothered to apologize for this instead they just looked at me in silence. Cancel my account immediately.