Pathetic Service

I took out a membership for my Son at Planet Fitness last year and was advised that with every successful referral he will get a month free he has referred 3 people that have taken out membership and I have been following up since November last year about the 3 free months, there has been 3 club managers and the customer service call centre which is a nightmare to work with and until now I have no feedback.

I was then advised at the gym that they will cancel a member for my daughter and take out a member for my son and this will be at no additional cost and no cancellation fee, I spoke to Arthur at the call centre yesterday together with the Centurion club manager on the phone and was advised that the premium collect for August will be refunded, Arthur then promised me a call back at 9am there was no call I called the branch and I am speaking to a Dineo who keeps me on hold for 15 minutes at a time, she gives me a whole different story about my 1st request having to be escalated and my second query reflects that there is no refund. PLANT FITNESS is the worse gym to deal with they are quick to sign you up but there after service is pathetic, I will never ever recommend this organisation to anyone and regret referring the people we did. The managers are of no help and when I asked Dineo to let me speak to a manager or team leader she advised me that they do not have anyone on the floor, this in itself says alot. I am still on hold for Dineo and I have been on this call for the last 38 minutes. The reference number I was given is PFQ196793