Pathetic Planetfitness

<p>Im absolutely disgusted at the service I received at the club (lakefield).</p> <p>I have been a member for over 2 years and through those 2 years I have had numerous issues. <br />I always pay my membeship fees in full and upfront including a blacktag (additional R1200) and yet the account was still charged. I was reluctant to give my account details so my friend (Keiyuran Mestry) gave his details and they charged his account and only refunded months later. We have received any apologies etc. I paid around R7000 upfront for the last membership as I wanted regional membershipand Robson (sales manager) mislead me by saying that was the only option yet my friend (Keolan maistry) signed a normal student contract (plus minus 250 a month) and he was allowed access to all clubs. I paid around 469 a month. Why did I have to pay extra? I was mislead! And still I want to renew my membership. I called multiple times to speak to Robson to renew my membership and he is always unavailable and never returns my calls. I will not take this. I was mislead by Robson and charged double the rate and I made it clear I was a student and I wanted access to all clubs and I wanted to most cost effective option. Why wasn't I made aware that normal student access gives you access to all clubs? I'm thinking of going the legal route now due to misrepresentation. I want to be reimbursed for their your lies.</p> <p>I have a lot of friends training at the club and I will tell them when it comes to renewals, don't renew it at planetfitness due to your pathetic service.</p> <p>I was considering getting platinum membership with a blacktag, however I now feel I should move to virgin active.<br />I complained to the previous manager and nothing was done. I was disrespected by one of the staff members last year and nothing was done. I am tired of this. When I train at other clubs (beford and rosebank) it is a pleasant experience yet at your club it's poor.</p> <p>I have even mailed your customer service both this year and last year and still nothing was done to rectify it.</p> <p>I want a platinum membership as mentioned but I doubt I will ever sign another planet fitness contract.<br /><br /></p>